All You Need Wedding Styling Ltd — Terms and Conditions of Hire and Services
Version 2026.2 · published 11 November 2026
| Company | All You Need Wedding Styling Ltd, trading as All You Need Wedding Styling |
|---|---|
| Company number | 14803631, registered in England and Wales |
| Registered office | Unit 9 Warmlake Business Estate, Maidstone Road, Sutton Valence, Maidstone, England, ME17 3LQ |
| Phone | 01622 436 145 or 07500 353 380 |
| info@allyouneedweddingstyling.com | |
| Replaces | Version 2026.1 (10 November 2026) and the terms dated 17 April 2025 |
| Applies to | Quotes accepted on or after 11 November 2026 |
These Terms and Conditions ("Terms") govern the supply of products and services by All You Need Wedding Styling Ltd, trading as All You Need Wedding Styling ("we", "us", "our"). They form a legally binding contract between you ("you", "the Client") and us from the moment you accept a quote. Please read them before accepting.
1. These Terms
1.1 These Terms apply to everything we supply: goods you buy, goods you hire, and services such as floristry, styling, stationery, sweet carts, delivery, setup, turnaround and collection. Workshops are covered by the Schedule at the end.
1.2 The version of these Terms in force when you accept your quote is the one that applies to your booking. The version number appears on your quote and in your client portal. If we update our Terms later, we will tell you, but the update will only apply to your booking if you agree to it.
1.3 Please keep a copy. "Writing" includes email and messages through your client portal.
2. About us and how to contact us
2.1 Our details are in the table above. Our showroom at Unit 9 Warmlake Business Estate, Sutton Valence, Maidstone ME17 3LQ is open by appointment.
2.2 We will contact you using the details you give us. Please tell us promptly if they change.
3. Our products and services
3.1 Images in our brochures, website, social media and mood boards are illustrative. Fresh flowers and natural materials vary in size, shade and shape, and hire items show normal signs of use. We cannot guarantee an exact match to an image.
3.2 If we make anything to measurements you provide, you are responsible for their accuracy.
3.3 Some flowers and plants are harmful if eaten, and some are toxic to pets. Ask us if you need information before ordering.
3.4 Products are subject to availability. If a flower, variety or item becomes unavailable, we will substitute an equivalent of similar appearance, value and quality and tell you as soon as we can. Where the substitution is significant, we will discuss it with you first.
3.5 Our sweets are bought sealed from our supplier. Before your wedding we send you and your venue the ingredients and allergens for the sweets on your order. Sweets are displayed loose, so we cannot rule out traces of other allergens; please make sure guests with allergies know this.
4. Prices, quotes and price changes
4.1 Quotes are valid for 14 days. The prices on the quote you accept are fixed for your booking, except as set out in this clause.
4.2 Fresh flower prices depend on the wholesale market. If the wholesale cost of the fresh flowers in your order rises by more than 10% between your acceptance and the time we place the order, we will tell you in writing and offer you three options: (a) similar flowers at the original price; (b) reducing or removing the affected items; or (c) accepting the revised price. Options (a) and (b) cost you nothing. If we don't hear from you within 7 days, we will go ahead with option (a).
4.3 If the rate of VAT changes between acceptance and delivery, we will adjust the VAT on any amount not yet paid.
4.4 If we make an obvious pricing error, we will contact you before going ahead; you can then confirm at the correct price or cancel the affected item without charge.
4.5 All our prices include VAT at the current rate.
5. Your rights to make changes
5.1 You may add to your order at any time, subject to availability. Additions are priced at our rates when you ask.
5.2 You may change or reduce any part of your order at any time, with no change fee, subject to clause 5.3. If a change lowers the price after you have paid, we will refund the difference within 14 days.
5.3 Two things can't be removed or reduced once they're under way: fresh flowers, once ordered from our suppliers (usually during the month before your wedding), which can be exchanged for other fresh items of equal value instead; and personalised or made-to-order items, such as stationery and signs, once you have approved them for production.
5.4 When you ask for a change, we will confirm whether it's possible and any effect on price and timing, and send you an updated invoice to approve. Your client portal always shows the latest invoice: please check the Invoice tab rather than the original quote.
5.5 We will send you a final specification to approve before we order your flowers.
6. Our rights to make changes
6.1 We may substitute unavailable items under clause 3.4, and adjust fresh flower prices only under clause 4.2. We will not otherwise change your order without your agreement.
7. Delivery, setup, turnaround and collection
7.1 Our standard service is delivery and setup at one venue on the morning of your wedding, and collection of hired items the following day. Anything beyond that is an additional service, priced on your quote: a turnaround service (moving items between the ceremony and the reception during the day); collection the same evening or after midnight, including where your venue requires it; delivery to a second venue where the ceremony is elsewhere; and delivery of personal flowers to where you are getting ready. For any of these, please ask us for a quote and give us the addresses.
7.2 Timings are agreed with you and your venue in advance. It is your responsibility to confirm with the venue the times we may access the rooms, unload, set up and collect, and any venue rules on candles, confetti, fixings and parking, and to tell us of any restrictions.
7.3 If our crew are delayed or kept waiting because the venue, another supplier or the running of the day stops us setting up, moving items or collecting within the agreed window, waiting time is charged at £75 per hour or part hour, as recorded on our run sheet. We will always try to work around delays before charging.
7.4 We are not liable for delays caused by events outside our control, including weather, traffic and venue restrictions; we will tell you promptly and do what we reasonably can to limit the disruption.
7.5 If no one is available to receive a delivery at the agreed time and place, we will leave instructions to rearrange; storage and redelivery costs may apply.
7.6 Items you buy are your responsibility from delivery and become yours once paid for in full. Hired items are your responsibility from delivery or setup until we collect them, and remain ours at all times.
7.7 Fresh flowers are perishable. We deliver them in good condition; we are not responsible for deterioration after handover caused by heat, direct sun, wind, lack of water, or handling by others. Unless agreed with you in advance, fresh flower arrangements are not collected by us and are yours to keep or dispose of. This does not apply to silk-and-fresh arrangements, which are hire items and will be collected.
7.8 Candles and tea lights are supplied unlit. You must confirm with the venue that lit candles are permitted. Candles must be used only in the holders we supply. We are not liable for damage, injury or loss arising from lit candles after handover, including their use by guests. LED alternatives are available.
7.9 We plan your wet-weather or change-of-plan setup (Plan B) with you before the wedding. If the ceremony is moved on the day after we have finished setting up, moving our items is charged as turnaround or waiting time unless your quote already covers it.
7.10 If you or your venue ask us to leave items with venue staff, or anyone else, to set up or move instead of our crew, the items are handed over at that point and setting them up becomes the responsibility of whoever takes them. We will email you the same day saying what was handed over, to whom and with what instructions, with photographs of our setup.
8. Hired items and damage
8.1 We hire items to you for the period shown on your quote. They must be kept in a suitable place, used only as intended and handled with care.
8.2 You are responsible for loss of, or damage to, hired items between delivery and collection, other than normal wear and tear. This includes damage caused by guests, venue staff or other suppliers.
8.3 Any loss of, or damage to, hired items is charged at the cost of repair, specialist cleaning or replacement. We will inspect items on collection and, within 7 days, send you photographs and the amount due. You may query the assessment within 7 days and we will discuss it with you. Amounts due are payable within 14 days. A list of replacement values is available on request.
8.4 No security deposit is taken. Clause 8.3 applies instead.
9. Payment
9.1 A booking fee of 25% of your quote is due when you accept it and secures your date. It is deducted from your final balance, and refunded only under clauses 10.1, 11.2 and 16.1, or where we agree under clause 10.4. If you paid a £150 save-the-date fee to hold your date until your consultation, it counts towards your booking fee; if you don't book after the consultation, it is not refunded, except under clause 10.1.
9.2 The balance is due on the 1st day of the month before your wedding (for a wedding on 10 July, the balance is due on 1 June). If you book after that date, the full amount is due when you book. Items added after the balance date are due when they are added. We send your balance invoice at least 21 days before it is due, with a reminder 7 days before. If you'd like to spread the balance over monthly payments between booking and the due date, tell us and we will set up a schedule.
9.3 We do not place orders with our suppliers or make items for your wedding until the balance has reached us in cleared funds. If the balance isn't paid when due, we will remind you; if it is still unpaid 7 days after that reminder, we may cancel your booking under clause 11.1, and the charges in clause 10.2 apply.
9.4 Please pay by bank transfer, using the reference we give you (your surname and wedding date) so your payment is matched to your booking. Our bank details are in the emails asking for your booking fee and your balance, and we will send them again if you ask. If you would rather pay by card, ask us for a secure payment link; there is no extra charge.
9.5 We will never tell you by email or message that our bank details have changed. If you receive any such message, do not pay: call us on 01622 436 145.
9.6 We never take card details over the phone or by email.
10. Cancellation and postponement by you
10.1 Cooling-off. If you are a consumer and accepted your quote online, by phone or email, or away from our showroom, you may cancel within 14 days of acceptance for a full refund, including the booking fee. To cancel, tell us clearly, for example by email; you can use the model cancellation form at the end of these Terms, but you don't have to. If you asked us to start work within the 14 days (which you will need to if your wedding falls within them), you pay for the work done and costs incurred up to the time you cancel, in proportion to the whole order. Personalised items made to your specification can't be cancelled once production has started.
10.2 After the cooling-off period, cancellation charges reflect the costs we have committed at each stage:
- more than 6 weeks before the wedding: the booking fee (25%) is kept;
- 6 weeks to 2 weeks before the wedding: 50% of the order value;
- less than 2 weeks before the wedding: 100% of the order value, because flowers have been ordered and paid for, silk pieces built and crew booked.
10.3 Postponement. You may move your wedding date once, to a date within 12 months of the original, subject to our availability. Your booking fee transfers to the new date and your order is re-priced at our rates for the new date. A second change of date, or a move to a date we cannot do, is treated as a cancellation under clause 10.2 as at the date you tell us.
10.4 We may waive or reduce charges in exceptional circumstances such as bereavement or serious illness. Please talk to us.
10.5 Wedding insurance. We strongly recommend wedding insurance covering cancellation, postponement and supplier failure from the day you book. We do not sell or recommend particular policies.
11. Cancellation by us
11.1 We may end the contract by written notice if you do not pay when due and still haven't paid 7 days after a reminder; if you do not give us the information we need in reasonable time; or if you do not allow delivery, access or collection as agreed. The charges in clause 10.2 then apply and you must return any hired items.
11.2 If we have to cancel for reasons within our control, we will refund everything you have paid, including the booking fee, and help you find another supplier where we can. If we cannot perform because of events outside our control, clause 16 applies.
12. If there is a problem
12.1 Please tell us as soon as you can, using the details in clause 2. On the wedding day, tell the crew lead or call us while we can still put things right; afterwards, please send photographs within 48 hours so we can look into it properly.
12.2 Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015, including your rights to services performed with reasonable care and skill and to goods of satisfactory quality that are fit for purpose.
13. Designs, photographs and social media
13.1 Our designs, mood boards, styling plans and arrangements remain our intellectual property; you may use them for your wedding but not reproduce them commercially.
13.2 We photograph our work at the venue and may use those images on our website, social media and marketing. Tell us in writing before your wedding if you would rather we did not.
13.3 With your permission (asked on your booking form) we may contact your photographer for professional images of our work, and we will credit the photographer whenever we use them.
14. How we use your personal information
14.1 We use your personal information to supply and invoice your order (contract), to keep the records the law requires (legal obligation), and, only with your consent, to send you marketing about similar services. You can withdraw consent at any time.
14.2 Order and payment records are kept for 6 years; marketing data until you withdraw consent or 2 years after our last contact, whichever is sooner.
14.3 Your information is kept on our own secure systems and in the services we use to run the business (client management, payments, scheduling, messaging and accounts). It is shared only with those who need it to deliver your order, such as your venue and payment providers, or where the law requires. All are bound by UK GDPR.
14.4 We may record consultations so our notes are accurate, and we use AI to help write them up. We ask at the start of each consultation. Recordings are deleted once transcribed; transcripts and notes are kept with your booking for 6 years after your wedding.
14.5 Our privacy notice, on our website, explains all of this in full. You have the rights of access, correction, erasure, restriction, portability and objection under UK GDPR. Contact us using the details in clause 2 and we will reply within one month. You may also complain to the Information Commissioner's Office (ico.org.uk, 0303 123 1113).
15. Our liability
15.1 Our total liability to you for any claim arising from your booking, whether in contract, negligence or otherwise, is limited to the total amount you have paid us for it.
15.2 Nothing in these Terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law, and nothing removes your rights under the Consumer Rights Act 2015.
15.3 We are not liable for losses that were not foreseeable when you booked, or for business losses.
15.4 We hold public liability insurance. Details are available on request.
16. Events outside our control
16.1 We are not liable for failure or delay caused by events outside our reasonable control, including severe weather (particularly for outdoor installations), road closures, venue closure, illness of key staff, supplier failure, strikes, pandemic and government restrictions. We will tell you promptly, and where we cannot perform we will work with you to postpone or, where that is not possible, refund what you have paid, less costs we have already incurred and cannot recover.
17. Business clients
17.1 If you are booking as a business (for example a venue, planner or company, including corporate installations): clauses 10.1 and 12.2 and the model cancellation form do not apply; the payment and cancellation terms on your quote take priority where they differ from these Terms; statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998 applies to late payment; and our liability is limited as in clause 15.
18. Resolving disputes
18.1 We will try to resolve any dispute with you by discussion. If that does not work, we both agree to consider mediation before going to court, sharing the cost equally unless agreed otherwise.
19. Other important terms
19.1 We may transfer our rights and obligations to another organisation, and will tell you if we do; your rights are not affected. You may transfer yours only with our written consent.
19.2 This contract is between you and us; no one else can enforce it.
19.3 If any part of these Terms is found unlawful, the rest remains in force. If we delay enforcing a term, we may still enforce it later.
19.4 These Terms are governed by English law. You may bring proceedings in the courts of England and Wales or, if you live in Scotland or Northern Ireland, in those courts.
Schedule — Workshops
W1. A place is booked when it is paid for in full. Each online payment books one place; to book several together, ask us for one payment link or pay by bank transfer.
W2. Because a workshop takes place on a set date, the 14-day cooling-off period does not apply.
W3. If you can't come, tell us at least 14 days before and we will move you to another date or refund you. After that we can't refund, but you can send someone in your place, or move to another date if there's space.
W4. If we cancel a workshop, we will offer you another date or a full refund.
W5. Everything you need is provided, and you take your creation home. Tools are sharp and some flowers and plants can irritate skin, so tell us about any allergies and follow the tutor's guidance. Under-16s must be with an adult.
W6. We may photograph the workshop for our website and social media; tell us on the day if you'd rather not appear.
W7. Clauses 1, 2, 12 to 15, 18 and 19 of these Terms also apply.
Model cancellation form
(Complete and return this form only if you wish to cancel within the cooling-off period.)
To: All You Need Wedding Styling Ltd, Unit 9 Warmlake Business Estate, Maidstone Road, Sutton Valence, Maidstone, England, ME17 3LQ · info@allyouneedweddingstyling.com
I/We hereby give notice that I/We cancel my/our contract for the supply of the following goods / services: …
Ordered on / received on: …
Name(s): …
Address: …
Signature(s) (only if this form is on paper): …
Date: …
Version 2026.2 · replaces version 2026.1 (published 10 November 2026) and the terms dated 17 April 2025.